Nouvel Atrium by Veolys

With the Witco & Nouvel Atrium integration, occupants report incidents and submit service requests directly from the Witco app, while facility teams continue to handle them in their existing CMMS.

Tickets created in Witco are pushed to Nouvel Atrium in real time, and the building reference data maintained in Nouvel Atrium is synced back to Witco so every report is tied to the right location.

From the Witco app, occupants can:

• Report an incident on a specific space or piece of equipment.
• Submit a service request through the Request Center.
• Track ticket progress in real time, with status updates and comments pushed back from Nouvel Atrium (assignment, intervention in progress, closure with logged time).

For facility teams, every ticket is centralized in Nouvel Atrium for resolution, with no change to their day-to-day tools.

A single, occupant-friendly entry point

Employees report incidents and service requests from the same app they already use for workplace services.

Real-time visibility into resolution

Status updates and comments from Nouvel Atrium flow back into Witco, so occupants always know where their request stands.

A reliable building reference

Tickets are anchored to the building structure maintained in Nouvel Atrium, reducing back-and-forth and miscategorized requests.

Stronger facility management performance

FM teams keep Nouvel Atrium as their source of truth for resolution, while gaining a smoother intake channel and clearer KPIs on incident resolution and maintenance follow-up.