LVMH

& Witco

In the dynamic world of luxury goods, world leader LVMH stands out not only for its prestigious brands, but also for its constant commitment to innovation and efficiency.

In terms of transformation of workspaces, several LVMH brands trust our products to enhance their employee experience through efficient room booking solutions or our all-in-one app.

Not less than 10 companies of the group have been working with Witco, among which LVMH Holdings, the financial entity of the group. Discover below the ambitious migration we operated with them.

Discovering LVMH Holdings and its ambitious project

LVMH Holdings, is responsible for:

• Ensuring financial flows
• Managing key applications for the group’s brands
• Providing essential services

Details and challenges of the migration

LVMH Holdings’ workspace transformation project involved migrating from an obsolete room booking solution to the French smart office expert.

The project covered three buildings, affecting 62 rooms and 1,000 users.

This migration was the ideal opportunity to pair the room booking platform with Office 365 and enhance the user experience with the Outlook add-in.

Solid governance and fruitful collaboration

Project governance brought together corporate services, IT, the integrator Wipple, and our expert team with weekly meetings ensuring transparent communication and quick adjustments.

Solutions implemented for professional efficiency

Sébastien Crozes, CTO of LVMH Holdings, sees RoomPad®, GroomPad and the Outlook add-in as the key tools for a successful migration. With these products, the user experience is now complete and seamless.

• The Outlook add-in transforms room booking: the interface is simpler, and it offers advanced functions such as ordering exclusive services.
• The GroomPad guides guests through an interactive 3D world, revealing room locations with unrivaled precision. It provides total immersion for exceptional guidance.
• The RoomPad provides all the crucial information at the door to workspaces for better facility management.

As a result, every work environment has been turned into an optimized ecosystem. LVMH Holdings benefits from a complete change for an incomparable and truly modern user experience.

"The Outlook add-in is much more developed in terms of security, which is essential in the back-office. On the user side, this solution is completely integrated into the employee journey and therefore very easy to use", said Didier VARIN from ArtineA Consulting, CIO for LVMH Holdings

Key figures and User satisfaction

With a satisfaction rate of 85%, users praised the simplicity of the Outlook add-in. They can now book rooms in one click. The employees’ positive response highlights how their daily lives were impacted by the transformation.

Witco support: flexibility and responsiveness

Migrating 4,000 bookings and 1,000 service requests without error was a real challenge for the team. They demonstrated exceptional engagement, flexibility and ability to evolve according to the specific needs of LVMH Holdings.

Wholehearted recommendation and future prospects

Based on the success of LVMH Holdings’ migration, other companies have already adopted the solution.

Sébastien C. emphasizes the following points to define our approach:

• EFFICIENCY
• FLEXIBILITY
• CUSTOMER FOCUS

In conclusion, the successful collaboration between LVMH Holdings and our team shows how a well-planned transformation can significantly improve day-to-day collaboration, while meeting the high standards of a world-leading luxury goods company.

To learn about the use of the Witco app in the LVMH group, read the Dior client story.

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